What is a domain name?
A domain name is an Internet address (www.egraphicdesign.com). This is the path used to access your web site. You go through a registrar to register a domain name with the central ICANN registry.
What are the rules for registering a domain name?
A domain name may contain the letters A through Z, and/or the digits 0 through 9. You may also use hyphens, but hyphens cannot begin or end your domain name. Spaces and special characters ( !, $, &, #, etc.) are not permitted. Your name must be a minimum of 3 characters, but less than 67 characters.
How do I pay for a domain name registration?
Credit card payment is the only form of payment accepted for domain name registrations, renewals, and transfers.
How do check the availability of the domain name I want to register?
You can check the availability of a domain by doing a “WhoIS.” The WhoIS is the public information on a domain name registration – it shows where the domain is registered, the contact information (registrant, administrator, technical, and billing), the registration created date, expiration date, updated date, and the DNS name server information.
What are registrants, registrars, and registries?
A registry is an entity that maintains the master database of domain names for a particular top-level domain (TLD). Below are the registries we work with and their corresponding TLDs (extensions):
VeriSign .COM & .NET
PIR .ORG
Afilias .INFO
NeuLevel .BIZ
NeuStar .US
The registry receives domain name information from registrars, who register domain names on behalf of registrants-people like you who would like to register and use a domain name. The registry puts that information into what is called a "zone file," which allows computers to route Internet traffic to and from domains around the world.
Registrations
Which domain name extensions (TLDs) can be registered through my account?
You will be able to register .com, .net, .org, .us, .info, and .biz extensions.
How do I register a domain name?
Log into your account and click on “Domain Management” then on “Register Domain.” Start by checking your domain name availability. Enter one domain name per line making sure that you have removed all spaces and you do not use the www in front of the domain name. After your domain names have been checked and are available for registration, name server and payment information will be entered.
How long does it take to register a domain name?
Our system registers domain names in real time. Once you press the final submit button, the domain name is registered at the registry.
What if the domain name I want has already been registered?
If your desired domain name is already registered with someone else you can backorder your domain name or if the domain name you choose is not available, try checking variations of the domain and/or with the other extensions. For example if you want "yourcompany.com" and it is not available, try "yourcompany.biz" or "yourcompany.info." Keep in mind some names may be trademarked.
Can I register multiple domain names at one time?
Yes. You may register up to 150 domain names at one time.
How do I delete a domain name registration?
Once the domain name has been registered it cannot be deleted.
How do I renew my domain name registration?
You can only renew a registration with the current registrar. To renew your registration with us, log on to your account and click on “Domain Management” and then “Renew Domain.” You may also select our "Auto-Renew" option.
Can I renew multiple registrations at one time?
Yes. Log into your account click on “Domain Management” and then on “Renew Domain.” A list of all of your domain names will be shown. Indicate the domain names you wish to renew, the number of years you want to add to the registration, and provide payment information.
How do I renew an expired domain name registration?
You can only renew a registration with the current registrar. If the expired registration has gone past the registrar’s grace period, only that registrar will be able to restore the domain name from the Redemption Period.
How do I transfer my domain name registration from another registrar?
Log into your account and click on “Domain Management” then on “Transfer Domain.” Read the guidelines to make sure none apply to the domain name you want to transfer. Put in the domain name, provide your payment information and submit.
Why did my registration transfer request get declined?
There are several reasons that a domain transfer would be declined. The most common reason is the domain registration has already expired or is almost expiring. Another reason for declines is the current administrative contact not confirming the email the losing registrar sends.
How do I transfer my domain name registration away to another registrar?
You will need to contact the registrar you want to transfer to and find out how to submit a request from their system. All you have to do on our end is to make sure the contact information on your account is up to date so the requesting registrar will not have any problems obtaining authorization for the transfer.
How do I transfer my domain name registration to another registrant?
You will need to contact your registrar for a change of ownership.
Administration
Who has access to modify a domain name or account?
Only the registrant is authorized to request for login information or modifications to an account/domain. But anyone with access to an account can modify that account’s contact information or the name server information for all the domains within that account. If the listed registrant is no longer an authorized contact of the company the domain name is registered to, the
How do I modify my account information?
To modify your account information, log into your account and click on “Account Information” and then on “Update Contact Information.” Make the necessary changes and press submit.
How do I modify my domain registration WhoIS information?
The contact information for an account is the WhoIS information for all the registrations within that account. Updating the account information for your account, will update the domain registration owned by your account.
Who do I list as the contacts on the registration?
A domain name should generally be registered to the owner/president/CEO/chairman of the business/organization or to the business/organization itself. The business/organization should also be listed as the billing contact. The web master or IT person of the business should be listed as the administrator and/or technical contact.
How do I set the auto-renewal option for my registrations?
Log into your account and click on “Domain Management” then on “List Domains.” Indicate the domain you wish to auto-renew by clicking the radio button beside the domain name (right side). The credit card information you have on file will be used to pay for the domain name renewals. Keep in mind if you do not have default account payment information in your account, the auto-renewal will not take place.
How can I avoid having to re-enter my credit card information all the time?
You can provide default account payment information for your account. To do this, click on “Payment History” and then “Add Payment Information.”
How can I update my default account payment information?
To update your default account payment information, log on to your account and click on “Payment History” and then on “Modify Payment Information”
What does the registration lock feature do?
The registration lock prevents anyone from transferring your account or modifying it in any way (DNS modification, renewals, etc.) without your knowledge.
How can I lock/unlock my domain name registration?
Log into your account click on “Domain Management” and then on “Lock/Unlock Domains.” Pick the domain name you wish to lock from the drop down box and click on “Search.” You will be able to Lock/Unlock the domain name at the next page.
Can I change the expiration date of my registrations so they expire at the same time?
Yes. This is done through domain synchronization. Log into your account click on “Domain Management” then on “Synchronization.” Indicate the domain names you wish to synchronize by clicking on the radio button beside the domain name (left side). Specify the desired date, provide payment information and submit. You can only synchronize domain names to expire on the same date by moving the expiration date FORWARD, not backward. For instance: If you have four domain names that expire on January 1, February 2, March 23 and April 10 you will be able to synchronize your domain names to expire on April 10. Also, the synchronization service applies only for .COM & .NET domain names.
Name Server Modification
Who has access to modify a domain name or account?
Only the registrant is authorized to request for login information or modifications to an account/domain. But anyone with access to an account can modify that account’s contact information or the name server information for all the domains within that account.
What are name servers and why do I need them?
Put simply, name servers are what ties a domain name to an IP address. You can obtain name servers from your hosting provider. Name server information would look something like:
Name Server Host Name Name Server IP Address
ns0.some-company.com 208.234.1.34
ns1.some-company.com 208.234.1.36
When putting in name server information within our system, you will not need to put the name server IP address.
How do I modify the DNS information for my domain name?
Log into your account click on “Domain Management” then on “List Domains.” Indicate the domain you wish modify by clicking the radio button beside the domain name (left side) and click on “Modify Nameservers.”
Can I modify the DNS information for more than one domain name at a time?
Yes. Log into your account click on “Domain Management” then on “List Domains.” Indicate the domain names that you wish to modify by clicking the radio button beside the domain names (left side).
How do I register a name server?
You can register a name server with us at no cost if the domain name that is used for that name server is registered with us. For example, if you have some-company.com registered with us, you can register name servers with that host name through us. To register a name server, log into your account and click on “Domain Management” then on “NameServer Mgmt.” Put in the name server host name and IP address and submit. The system will attempt to register the name servers with all the registries we work with (.COM, .NET, .ORG, .INFO, .BIZ, and .US).
How do I modify a name server's host name or IP address?
To modify a name server you have registered, log into your account and click on “Domain Management” then on “NameServer Mgmt.” Click on the name server in question make the necessary changes and press submit.
How do I delete a name server?
To delete a name server you have registered, log into your account and click on “Domain Management” then on “NameServer Mgmt.” Click on the radio button beside the name server (left side) in question and then on “Delete Nameserver.”
